Terms and Conditions: Coaching Services Refund & Cancellation Policy for Kate Mountain, Health and Wellbeing.

    1. General Policy
    Due to the nature of coaching, which requires a significant investment of time, energy, and resources, all sales are considered final. No refunds will be provided for coaching services already delivered. By purchasing these services, you agree to this policy.
    2. Individual Coaching Sessions
    • Cancellation/Rescheduling: If you need to cancel or reschedule a session, you must provide at least 24 hours’ notice.
    • Late Cancellation/No-Show: If you cancel with less than 24 hours’ notice or fail to show up, you forfeit that session, and no refund or make-up session will be provided.
    • Pre-paid Sessions: If you have prepaid for a session and cancel with proper notice (24+ hours), you may reschedule at no cost.
    3. Coaching Packages & Programmes
    • Partial Refunds: If you have purchased a coaching package (e.g., 3-month package) and choose to terminate the agreement early, no refunds will be issued for completed sessions or the current month in progress.
    • Termination: At the discretion of the coach, if a client is deemed not to be a good fit, services may be terminated. A refund for un-rendered services (sessions not yet performed) may be considered, but is not guaranteed.
    4. Digital Products & Courses
    • No Refunds: All sales of digital downloads, online courses, and instant-access materials are final.
    5. Process for Dissatisfaction
    If you are unsatisfied with your coaching experience, please contact me directly at kate@katemountain.co.uk within 48 hours of your session to discuss your concerns. While refunds are not guaranteed, I am committed to ensuring you receive value and will work with you to find a resolution, such as modifying the coaching approach.
    6. Payment Plans
    If you are on a payment plan, you are responsible for completing all payments. Failure to pay may result in suspension of services. If you choose to stop coaching mid-programme, no refunds will be provided for payments already made.
    7. Statutory Right to Cancel (Cooling-Off Period)
    In accordance with consumer rights legislation, you have the right to cancel your purchase within 14 days from the date of the transaction without giving any reason.
    Exclusions and Limitations:
    • Services Already Provided: If you request to begin coaching services during the 14-day cancellation period, you acknowledge that you are waiving your right to a full refund.
    • Pro-Rata Charges: If you cancel after coaching has already commenced but before the 14 days are up, you will be refunded the total amount minus the value of the services already delivered.
    • Digital Content: If you access, stream, or download any digital materials or online course content within the 14-day period, you expressively consent to waive your statutory right to cancel.
    To exercise your right to cancel, you must inform us of your decision via a clear statement sent to kate@katemountain.co.uk before the 14-day period expires.

     

    Terms and Conditions: RSPH Qualification Refund Policy for Kate Mountain, Health and Wellbeing

    1. Introduction
    These Terms and Conditions govern the circumstances under which refunds may be issued to learners who are not satisfied with their qualification course. By enrolling in the course, the learner agrees to these terms.

    2. Eligibility for Refund
    • Learners are eligible to request a refund within 14 days of enrolment, in accordance with the Consumer Contracts Regulations 2013 (UK Government, 2014).
    • To qualify for a refund, the learner must submit a written request via email to kate@katemountain.co.uk, stating the reasons for dissatisfaction.
    • Refund requests received after 14 days from the date of enrolment may not be eligible, except in exceptional circumstances (see Section 5).

    3. Refund Process
    • Upon receiving a refund request, the organisation will review the submission and may ask for additional information or feedback to improve the course quality.
    • If the request is approved, fees will be refunded within 14 days to the original payment method.
    • If physical materials were provided and received by the learner, these must be
    returned in a resalable condition before a refund is processed.

    4. Exclusions
    •Refunds will not be granted if the learner has accessed or completed 25% or more of the course content or has downloaded significant course material.

    • No refund will be provided for fees related to external examination or registration if these have already been paid to awarding bodies.

    5. Exceptional Circumstances
    • Refunds outside the standard 14-day period may be considered at the organisation’s discretion in cases of serious illness, bereavement, or other extenuating circumstances. Supporting documentation may be required.

    6. Statutory Rights
    • These terms do not affect your statutory rights under UK consumer law.